FAQ

Q: How does it work?

After you purchuse a blue sheldon wash & fold bag for $2, you just fill it up with as many clothes you can stuff into it! Then, drop it off or use our free home pick up & delievery service and we will wash dry and fold it for you and have it ready at the next available pick up time. 

Q: I could do my laundry at home. Why should I drop my laundry off at Sheldon?

Sure, you could but did you know that the average American family spends 9 hours a week on laundry alone! But don’t you have better things to do? Take your family to the lake - or do laundry? The choice is yours, you decide!

Q: How long does it take? Do you offer same day service?

Our standard turnaround time is just one to two days for our wash and fold service. We also offer a same day service for an extra charge of $4 per bag, if you have it in by 9am we get it back to you the same day at 5pm.

Q: When I drop off my clothes for the Wash & Fold service, do I need to separate my clothes first?

There is no need to separate your colors and whites, we will do that for you! You should, however, be sure that your socks are not balled up, and that there aren't clothes inside of clothes. These oversights can prevent your clothes from getting their cleanest.

Q: How do I know that I am getting all of my clothes back?

We wash and dry and fold your clothing by itself, never with another order. Your order is recorded when complete with tags and invoices, so our attendant can see the exact number of bags you left us. If, by chance, items are missing please call our customer service number immediately.

Q: How do I know when my clothes are done?

When dropping off or using our free home pickup and delivery service, our CSR will ask for your email address. The moment your order is ready, it will send an automatic email letting you know your order is ready for pickup. Don’t have an email? No worries! We can tell you at drop off what time your order will be ready.

Q: What kind of detergent do you use?

All of our orders are done with a name brand detergent that is safe and gentle on your clothes. However, for an extra charge, we do have special non-allergenic detergent available.

Q: If I use a special detergent - can I bring it in and have you use it for my wash?

Of course, many of our clients are allergic to the stronger name brand detergents or just prefer a certain kind. Just bring it with you or set it inside your blue wash and fold bag and our attendants will be happy to use it.